All web design and digital presence projects require a deposit to begin. Please review the following refund and cancellation terms carefully before submitting a project inquiry.
All projects require a 50% deposit before work begins. This deposit is non-refundable once the project agreement is signed and work has commenced. The deposit secures your project start date and covers initial discovery, planning, and design work.
The remaining 50% balance is due upon project completion prior to final file delivery and site launch. Final deliverables will not be transferred or made live until the balance is paid in full.
If a client cancels a project after work has begun the deposit is forfeited. If significant work has been completed beyond the deposit value 4D Financial Solutions LLC reserves the right to invoice for work completed up to the point of cancellation based on the agreed project rate.
If a client cancels before a project agreement is signed and before work has begun a full refund of any pre-payment will be issued within 5 to 7 business days.
Two rounds of revisions are included in every project. Additional revisions or scope changes beyond the original agreement are not refundable once billed and completed.
Rush fees are non-refundable once the accelerated timeline has been initiated regardless of cancellation.
If you are not satisfied with delivered work please contact Shawn directly at shawn@4dfs.net within 7 days of delivery. We are committed to working with you to resolve any concerns within the agreed project scope.
Refund requests outside of these terms may be reviewed on a case-by-case basis at the sole discretion of 4D Financial Solutions LLC. Any exception made in one instance does not create an obligation to grant a refund in any future instance.
Refund requests: admin@4dfs.net
General inquiries: shawn@4dfs.net